Frequently Asked Questions

Does Newtown Jets Clothing have a shop front I can purchase, exchange or return an item to?

A complete range of goods is available at our warehouse, 43-45 Carrington Rd Marrickville. Please telephone our office 02 9052 6980 to make an appointment before coming in to make sure one of our team is available to assist you.
Where else can I buy Newtown Jets Merchandise?

You will find us under the big blue tents at Henson Park on game days with all your favourite gear.
How can I pay for my order?

Credit Card:

We accept Master Card, Visa, Bankcard, Diners and American Express. Your statement will show the name Newtown Jets Clothing for the items you purchased. Select this option at the checkout and follow the instructions.

Paypal:

Select this button at the checkout and follow the instructions.

If you are looking to pay cash for your merchandise please visit one of the blue tents at Henson Park on game days, or our warehouse by appointment.

Warehouse address: 43-45 Carrington Rd, Marrickville. Open: Monday-Friday by appointment, Ph: (02) 9052 6980
Where do I add my discount code?

At the checkout you will be prompted to enter your promotional code and then it will automatically applied as the sale is processed.
What if an item is out of stock?

If an item is out of stock you will be notified by e-mail of an approximate date of when we expect to have it in again. If you have any questions or concerns please contact us, ph (02) 9052 6980.
How much does it cost to ship my order?

WITHIN AUSTRALIA

Standard rate: $13.50
Express rate: $16.95

These rates apply to orders posted to addresses within Australia.

INTERNATIONAL POSTAGE

Please contact our office on +612 9052 6980

Please note: Newtown Jets Clothing are not responsible for any duties or taxes incurred when shipping internationally.
When will my order be delivered?

AUSTRALIAN ORDERS:

Please allow 3–7 business days for standard shipping, and 2-3 business days for express. If you need your Jets order more urgently please call 02 9052 6980.

INTERNATIONAL ORDERS:

Please allow 8-14 business days.
Can I return an item?

Yes, we offer hassle free returns, exchanges and refunds.

Please check out our "Shipping, Returns & Exchange" page linked at the footer of our website for more information.
I need help with my order.

Should you be having problems ordering please contact us on:

Office: 02 9052 6980

Monday-Friday 9am-4pm