FAQs

To enquire about wholesale merchandise, please email us at info@newtownjetsclothing.com.au or phone Terry m: 0419 204 848

A complete range of goods is available at 43-45 Carrington Rd Marrickville. Please telephone our office 02 9052 6980 to make an appointment to collect your goods.

If an item is out of stock you will be notified by e-mail of an approximate date of when we expect to have it in again.

You can purchase limited items at the following locations:

The Henson – 91 Illawarra Road, Marrickville

Tel: 02 9052 6980

YES! We accept orders from all over the world.

Credit Card:
We accept Master Card, Visa, Bankcard, Diners and American Express. We recommend using a credit card for faster service. Your statement will show the name Newtown Jets Clothing for the items you purchased.

Cheque:

If you would like to pay for your order with cheque please phone us on 02 9052 6980 or email info@newtownjetsclothing.com.au
Please note these payment options are only available to customers within Australia. Cheques are payable to “ Newtown Jets Clothing” for the total amount of your order including shipping. Upon receipt of your cheque, we will send your goods to the address you have provided. Simply enclose a copy of your order with name, address and order number details and forward with your payment to our address.

Note: Please allow additional time for delivery of your order when paying with cheque.

• WITHIN AUSTRALIA
  • A flat rate of $13.50 plus GST applies to orders posted to addresses within Australia
• INTERNATIONAL POSTAGE
  • Please contact our office on +612 9052 6980

Please note: Newtown Jets Clothing are not responsible for any duties or taxes incurred when shipping internationally.

AUSTRALIAN ORDERS:

Please allow 3 – 7 working days.
If you need your Jets order more urgently please call 02 9052 6980

NEW ZEALAND ORDERS

Please allow 4-10 working days

OVERSEAS ORDERS

Please allow 7 –20 days

Yes! We offer hassle free exchanges and refunds.

If you are not satisfied with your items for any reason you can exchange or refund them (with a receipt) within 21 days of when you originally received your order. Only unworn & unwashed items can be returned.

Refunds

We will credit your original method of payment excluding postage (unless the goods are faulty or not as you ordered).

Exchanges

For an exchange of size, or colour – just send the item(s) back, let us know what you’d like and we will send you the new item free of charge.

Refunds and exchanges are processed within 48 hours of receipt. Make sure your name, address, phone number and instructions are clearly indicated. Comments would be appreciated. Send to: Newtown Jets Clothing – 43-45 Carrington Road, Marrickville NSW 2204

If you received an incorrect or damaged item you can send it back to us and we will replace it with the correct one. You will not be responsible for any shipping costs. However, an item that is damaged after it has been worn or washed will not be replaced. With this in mind, we request that all customers payclose attention to the washing instructions.

Should you be having problems ordering please contact us on:

Office: 02 9052 6980

Please allow 2-4 weeks for returns and exchanges to be processed.

Please contact us at info@newtownjetsclothing.com.au. Please include name and contact details.